Disable "Dashboard Summary" on Platform Analytics Dashboards by default

[Erik Nelson]

With the latest round of plugin updates, is the automatic addition of the "Dashboard Summary" Skill which by default adds the "Generate Summary" widget to Platform Analytics Dashboards. I know that the skill can be turned off or restricted, but that doesn't remove the prompt from the dashboard (instead just saying it requires a skill). I know each dashboard can be individually updated to turn off the feature.

My question though, is...is there a property or a setting to turn off the widget/prompt by default for all dashboards? I don't want to have to force my EUs (or myself as an admin) to update each individual dashboard or be frustrated by me simply disabling/restricting the skill.

Thanks!

Erik

[Erik Nelson · Accepted solution]

There doesn't appear to be a default way to disable setting the property to true, however guidance on updates is provided in https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3128044. For bulk updates it's going to par_dashboard_user_metadata and bulk updating from the list view. It does not appear the option is available to select from "Update All" or "Update Selected" at this time.

[Ryan S]

So are we thinking a business rule to automatically change that whenever someone creates a new dashboard?

[Erik Nelson]

On my side, I'm just monitoring the situation. The big hit for us was it timed out at the same time as we were migrating to Platform Analytics so it was a whole bunch of dashboards that were somewhat new to people all at once. I'll either setup a Business Rule or a potentially a Flow though if needed. I've also published a KB Article to our instance so people can turn it off on their own.