Dynamic Filter Option not showing
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08-08-2023 07:40 AM
Trying to create a dynamic filter on a custom table 'BTSS Case'. I am trying to create filter using which I will be able to filter all records in the table which have the country same as mine..
I have created the following script include:
and referenced it when create the dynamic filter option:
But still the is(dynamic) operator not showing up in the filter for country field in 'BTSS Case' table
Where am I messing up?
Ghazali

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08-08-2023 08:57 AM - edited 08-08-2023 08:57 AM
Hi @Ghazali ,
Please change the referance table in the dynamic Filter Option to country table (core_country) and try.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

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08-09-2023 09:35 AM
Hi @Ghazali ,
did my response answered your question if so,
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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08-10-2023 04:29 AM
Doesn't work. From what i understand referenced table is supposed to be the table where you want the filter option to come. Anyways, the scope for this dynamic filter option is not global so can't select core_country.
Ghazali
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04-12-2024 05:50 AM
Hi @Ghazali ,
- The dynamic filter option will run for the referenced table (to which the field "country" is referring), but not for the 'BTSS Case' table so change the referenced table to core_country.
- You have to create the dynamic filter option in Global scope because you cannot access core_country from any scope other than global.
- Ensure that your script includes are accessible from the "All application scope."
- Try making the changes and see if they work.
Accept and hit Helpful if it helps.
Thank you,
Vijay