Need Help: Consistent Colors in Dashboards + Rename Breakdown Values + Tooltip Behavior in PA

[aparnaravi]

Hi All,

I am working on a High-Level Ticket Dashboard in ServiceNow (Next Experience dashboards), and I have a few issues I need help with:

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1. Consistent Colors Across Multiple Visualizations

I have three bar charts (Quarterly, Monthly, Weekly) showing incidents by country.
All three use the same breakdown field (Country), but the colors are not consistent.
Example:

• India appears as red in two charts

• But shows as green in the Weekly chart

I tried checking the “Visualization → Breakdown color mapping,” but each widget seems to have different mapping.
Is there a way to set a global or shared color scheme so the same breakdown values always have the same colors across all widgets?

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2. Change Breakdown Labels (True/False → Breached/Not Breached)

In an SLA breach widget, the breakdown values appear as true and false, but for business users this is confusing.

Is it possible to rename these labels to:

• true → Breached

• false → Not Breached

I didn’t find any option for “Display value override” in the visualization settings.

Any workaround or recommended approach?

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3. Tooltip Behavior – Show All Data on Hover (Like Stacked Bar)

In one of my stacked bar charts (Category-wise Incidents), I have to hover individually over each color segment to see the data.

But in another stacked chart (Country-wise), the tooltip shows the complete breakdown (all country values) together when hovering on a bar.

How can I enable that same tooltip behavior on all charts, so the user can see the full breakdown values in a single hover