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Elements in Breakdown - remove unused values

Kass3m
Tera Expert

We created a word cloud and using country as a breakdown. this is showing all countries that are not even used in our cases like Afghanistan shows up alphabetically first. 

Is there a way to remove these values from the element lists in the breakdown which havenot been used on the cases at all?

 

6 REPLIES 6

I picked country as the breakdown but its showing 100 countries, We only want to show countries that are configured for our enterprise.. so instead of defaulting one country like the US, are you saying we can default multiple values for the element. or is it possible to remove countries from the element if they are not being used in our enterprise. 

jeffrubinoff
ServiceNow Employee
ServiceNow Employee

As your display field is Description and you have a cutoff of 1:
* If you set a breakdown of Country but no element, you will see the words from the Description of records where Country is not defined. Possibly in your case you are instead getting the trend of all Countries;

* If you set a breakdown of Country and specify a country in the element, you will see the most common words from the Description of records with that Country value.
I don't believe you can use Breakdown on the Widget record to get what you want, which I am guessing is trend by country.