Export to PDF - Customer Service Portal - add more information to this PDF

[Del4]

Hi,

I have looked in the SN Community and cannot find any information about this.

What is the method of updating the ticket information within the customer service portal that when a customer "exports to pdf" we can add more information to this PDF - i.e. different fields from the ticket or information like "show actual time to an incident"

Thanks

Del

P.S. I'll continue to review the forums to see if this type of question was asked before

[Del4]

Is this the "best" most appropriate way of carrying out this task?
How to modify the fields that are exported into a PDF file from the Service Portal form widget - Sup...

[Musab Rasheed]

Yes, that's the approach you should follow, if you need detailed steps follow below link

https://community.servicenow.com/community?id=community_article&sys_id=3e952432dbd81510847d5ac2ca9619cd

Regards

[Musab Rasheed]

Hello,

If you are fine with my reply, Please mark my answer as correct and close the thread.

Regards