Feasibility of Date-Wise Reporting for “Awaiting Info” Incidents in PA

[supriya pratapa]

I want to display incidents that are in the Awaiting Info state on a date-by-date basis using Performance Analytics. For example, if 10 incidents are in the Awaiting Info state on November 20th, the report should show a count of 10 for that date. Since we don’t have a timestamp for when the state changed, is this achievable?

[AndersBGS]

Hi @supriya pratapa ,

Yes, that is in general as performance analytics works. It takes snapshots of data instead of relying on current state as platform analytics / classic reporting does. So basically, you can have a condition that runs on daily basis to take snapshot of how many incidents that are in "awaiting info". The snapshot will then be able to show in a visualization widget.

[supriya pratapa]

Hi @AndersBGS 

Would it be possible to run this for historical data as well? Specifically, can we create a historical job and retrieve data from the past six months? Is that feasible?

[AndersBGS]

Hi @supriya pratapa ,

No, not a historical data collection as you don't have any timestamps.