Filter with Multiple Keywords

[ritajit]

There is a requirement from one of the operations team to filter on the worknotes field in a Change ticket. Now since, the worknotes is a journal field, we wont be able to filter on the same. However, i came up with another filter condition to Filter on Keywords. For example, you can see I am trying to use the below keywords to filter on multiple conditions but it doesnot use the OR condition effectively. Without the OR condition, it is giving me my desired result but not with the use with OR condition. I believe it is a bug in ServiceNow which needs to be resolved? Need help here.

[sergiu_panaite · Accepted solution]

"Keywords" search is actually a text search, what about trying using the operator directly on one filter only?

See here:

https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/search-administration/concept/c_BooleanOperators.html

Regards,
Sergiu

[ritajit]

Thank you so much. It was indeed helpful.

[Dinesh38]

HI 

Can you suggest me how keywords will be configure.

[Dennis R]

You'll want to go with Keywords are "Not meeting ECAB criteria" | "Approved by LOI ECAB"

Note that the spaces on either side of the pipe (|) are important.