Generate a report grouping Interactions, Incidents, Requested Items

[Bryan Vazquez]

Good day ServiceNow Community,

I am currently working with ServiceNow Rome, and I wanted to know how I can create a report which captures the Incidents, Interactions, and Requested items created by a specific assignment group. I have figured out how to create individual reports for each of the above-mentioned items, however, I haven't been able to figure out how to group them into one report.

Any help is greatly appreciated.

Best regards,

Bryan Vazquez

[Uncle Rob]

For Incidents and Requested Items you can just report on Task where the sys_class_name (table name) is incident or sc_req_item.

Interactions is where it gets difficult, because Interactions are not extended from task.

[Bryan Vazquez]

Robert,

Thank you for the insight!

Best regards,

Bryan Vazquez

[Uncle Rob]

Thanks for the learning opportunity.  Up until now I could have sworn interactions were tasks.