Getting different number of records in Service-Now and the Exported Excel for the same table

[vaibhav000]

Hi All,

I have been exporting the data of one of the table into Excel and found that it gave me 95 number of records whereas in the service-now instance it shows only 34 records.

From where these extra records are coming from?

Need Suggestions please.

Regards

Vaibhav

[syedfarhan]

Hi Vaibhav,

I think the 34   records will be an active records which you are seeing in Servicenow instance , Where while exporting you would export the data by using example:

www.instancename.service-now.com/incident_list.do?CSV . This URL pulls all the active and false records.

May be of due to this. Kindly check it.

Thanks

[vaibhav000]

Hi Syed,

I have tried your URL for the Category table but the excel sheet is being downloaded and its blank.

I have already exported the Excel of the Category Table and it has 95 records while the service-now is showing 34 records only.

How to bring the whole 95 records in service-now?

And what is the reason its being showing differently??

Thanks

Vaibhav

[syedfarhan]

Hey Vaibhav,,

Sorry that is www.instancename.service-now.com/sc_category_list.do?CSV

Can you pls provide the screenshot . Let me check it

Thanks

[vaibhav000]

Yes Syed,

Please find the screenshot of the instance where i am getting 34 records for Category Table.

Regards

Vaibhav