Ghost KB articles being created from Incidents

[MyrthalaF]

Hi all,

I've noticed that KB articles are being created from our resolved incidents and showing up as part of our metrics in our KB dashboard. I am not sure how to stop this from happening, they are being added to a knowledge base we don't have called Knowledge and are in a Pending-not started workflow. has anyone ran into an issue like this? 

[vaishali231]

Hey @MyrthalaF 

Hope you are doing well.

Did my previous reply answer your question?

If it was helpful, please mark it as correct ✓ and close the thread . This will help other readers find the solution more easily.

Thankyou & Regards

Vaishali Singh

Servicenow Developer
Linkedin - https://www.linkedin.com/in/vaishali-singh-2273361bb

[Tejas Adhalrao]

Hi @MyrthalaF ,

• Review Flow Designer and Workflow for any flows/workflows triggered when an Incident is resolved or closed.
• Check for Business Rules, Script Actions, or UI Actions on the Incident table that create Knowledge articles.