Homepage issue after Australia Upgrade

sath
Tera Expert

4 hours ago

Hi,

 

After upgrading to Australia version, some users who are using ITIL dashboard as their homepage are taken to overview and library page - platform-analytics-workspace/pages/params/library/dashboards. How to reroute them to the original homepage?

 

I have tried the solution mentioned in https://www.servicenow.com/community/developer-forum/platform-analytics-dashboard-as-homepage/m-p/30... but it is not working accurately.

 

Please assist.

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Tanushree Maiti
Tera Patron

4 hours ago

Hi @sath 

You can run the migration manually using the Platform Analytics Migration Center. This allows you to migrate all artifacts at once or selectively upgrade specific Core UI dashboards.

 

Refer this article:  Important Update on Legacy Reporting and Analytics with Australia Release

 

Due to customer feedback requesting additional time to prepare and review legacy content, Servicenow has extended to the time where may continue to create new Core UI reports, dashboards, etc. through the end of 2027.

 

As per Servicenow FAQ,

 

  1. What will happen to my legacy reports and dashboards when we upgrade to Australia?
    • Answer: Nothing will happen to your legacy reports and dashboards. You may continue to run and view them as long as you wish.
    • NOTE: Starting with Australia, legacy content will be accessible and integrated within the Platform Analytics UI. For example, you will see legacy dashboards in the same page as Platform Analytics dashboards.
  2. What if I encounter issues with my legacy dashboard or report after upgrading to Australia?
    • Answer: If you experience crashes, unknown errors, or other problems with your legacy dashboards or reports, the resolution will be to migrate or recreate the content in the Platform Analytics experience. We will no longer support legacy dashboards and reporting, except for critical security issues, once you upgrade to Australia or later.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Aditya_hublikar
Mega Sage

3 hours ago

 

Hello @sath ,

 

If this page is showing to you then you can change it :

Aditya_hublikar_0-1782145963623.png

 

 

Then go to  preferences > user experience > current start page > use the  default :

Aditya_hublikar_1-1782146021265.png

 

Aditya_hublikar_2-1782146082605.png

 

Aditya_hublikar_3-1782146112067.png

 

 

If this helps you then mark it as helpful and accept a solution.

Regards,

Aditya

 

 

 

 

 

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

 

 

 

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