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09-22-2020 05:58 AM
Hi,
I need to produce a report on our current open sc tasks and arrange it by department.
I can't select department from the options and can't find a way around this. Is this a case that a database view needs to be created? (I don't have admin rights so would need to ask our admin team if this is the case)
Thanks,
Charlotte
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09-22-2020 11:06 AM
HI,
You can dot walk request.requested_for.department and you are done.
Thanks,
Ashutosh

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09-22-2020 06:04 AM
Hi,
How you determine which department has which task?
Is it linked with User, Assignment group or Assigned To?
Thanks,
Ashutosh
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09-22-2020 06:30 AM
Hi, Assigned to

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09-22-2020 06:59 AM
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09-22-2020 07:52 AM
Oh sorry I misunderstood, this would give me who the task is assigned to. We are after the department of the 'Requested for' person.
I can produce this report under the incident table by using 'Caller-department' but don't have these options on the task table.
Thanks,
Charlotte