How can I create a report on sctasks which groups them by department?

Charlotte King
Giga Contributor

Hi,

I need to produce a report on our current open sc tasks and arrange it by department. 

I can't select department from the options and can't find a way around this. Is this a case that a database view needs to be created? (I don't have admin rights so would need to ask our admin team if this is the case)

Thanks,

Charlotte 

1 ACCEPTED SOLUTION

HI,

You can dot walk request.requested_for.department and you are done.


Thanks,
Ashutosh

View solution in original post

12 REPLIES 12

Ashutosh Munot1
Kilo Patron
Kilo Patron

Hi,

How you determine which department has which task?


Is it linked with User, Assignment group or Assigned To?


Thanks,
Ashutosh

Hi, Assigned to 

Hi,

Do this:

find_real_file.png

 

Thanks,
Ashutosh

Oh sorry I misunderstood, this would give me who the task is assigned to. We are after the department of the 'Requested for' person. 

 

I can produce this report under the incident table by using 'Caller-department' but don't have these options on the task table.

 

Thanks,

Charlotte