How can I get a single score report that captures average daily incidents opened on a month to date basis.

Monica Burgess
Kilo Contributor

I am trying create a single score report that is on a dashboard that shows the average count. I am looking for an average of incidents opened daily on a MTD basis and then average incidents opened monthly for the previous three months. Once I choose average as the aggregation the aggregated field options do not let me choose to do an average count on opened. Any suggestions would be appreciated. 

1 ACCEPTED SOLUTION

You want an indicator with the number of incidents opened today (which is collected each day).  This may exist OOTB.  Once you have this, create a single score PA widget with a time series of AVG month to date + or by AVG By Month +.  I would probably use a scorecard or breakdown scorecard widget instead of a single score with prior periods to show the last 3 previous periods.

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Adam Stout
ServiceNow Employee
ServiceNow Employee

I'm not sure if you can get this in a single score report.  I think you need Performance Analytics.

We actually do have Performance Analytics. How would I create just a single score that captures average counts using PA?

 

 

You want an indicator with the number of incidents opened today (which is collected each day).  This may exist OOTB.  Once you have this, create a single score PA widget with a time series of AVG month to date + or by AVG By Month +.  I would probably use a scorecard or breakdown scorecard widget instead of a single score with prior periods to show the last 3 previous periods.

Thank you so much, that worked perfectly.