How can I get dashboard utilization metrics? i.e. how many times was dashboard was accessed and who opened the dashboard.

Mark Becker
Giga Expert

Hi All - How can I view Dashboard Name, Run Date, Who Opened the dashboard are the main columns I'd be interested in reporting on.

Thanks!

Mark

1 ACCEPTED SOLUTION

Ryan153
Giga Expert

Hi Mark,

Check out this post from Adam, we used it with some success. With this method you cannot really determine if the user intentionally launched the dashboard or if it was opened up as a default when they logged in. 

https://community.servicenow.com/community?id=community_blog&sys_id=19bdcd95dbb5ef001089e15b8a961937

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2 REPLIES 2

Ryan153
Giga Expert

Hi Mark,

Check out this post from Adam, we used it with some success. With this method you cannot really determine if the user intentionally launched the dashboard or if it was opened up as a default when they logged in. 

https://community.servicenow.com/community?id=community_blog&sys_id=19bdcd95dbb5ef001089e15b8a961937

Hi Ryan,

Appreciate the response. This seems like such a good solution I wonder why ServiceNow hasn't implemented this as an out of the box solution. Seems like something we shouldn't have to build but I've submitted a request to our development team to do what Adam has suggested.

Thanks!

Mark