If we want to measure 'Average time to Respond' from the user's perspective, we should follow a 24-hour schedule, right? (real-time). There are a few tasks that to my understanding need to be done to achieve this: 1. First, create a new Metric to mea...
I have been unable to determine how to report on the Metric definitions I have created. For example: If I created a metric for the "project" table and "state" field so that I could calculate how long the project was in each state. How would I pull a ...
Hi, I have problems to order the information obtained from several indicators in my dashboard. Maybe anybody can help me... I have several indicators about incidents, and all them have two breakdowns at least: Company and Assignment group. I know t...
I need to create a report that displays the age of a case by the moment it was "Assigned To" an advisor. Is there a field that shows the date/time when the "Assigned to" is filled? Thank you,
Hi everyone.I could really need your input on this, otherwise I fear I'll go bald from frustration very soon Here's the case:I've created a dashboard. The dashboard has 3 tabs.The 3 tabs contain report widgets.I've created an application menu at a pr...
Dear Service Now Community, We are searching information about data availability and access, predictive analytics and other AI driven solutions within service now. For predicitive analytics we are currently working with data of our ITSM tool (not S...
Good afternoon,We currently have a total of 57,751 users created on our production instance.I would like to know if the amount of users is too high and if this can cause any slowdowns.Also, can we know the number of users created per day from LDAP an...
I have a dashboard displaying a Indicator group with several indicators. The target and gap displays correctly. If i select a breakdown source and element the values for target and gap don't show and I only see the Score. Is there anything I can d...
Hi. I have a requirement to create one report for dashboard, where multiple pending reports of incident, problem, change would be combined and get created a single report. Screenshot of report type has been attached to this post. Kindly help me, how ...
All, Would need your help in getting below information from User experience Analytics Dashboard. 1. How do i get a trend of (# of Sessions that ended within 20 seconds) 2. Top 15 Search items and its coverage/availability of articles for those search...
Can we create an interactive filter where i can get the particular sub categories to be displayed when that category is selected. So by selecting Category and of its Sub category the report should run. And how many fields i can use in one interactive...
Hi. I want to create a multilevel pivot table that shows the sum of monthly cost (this works) but I also want to show a total count next to each product on how many users has this product before it´s expanded. I do NOT have performance analytics b...
I want to create a report in the table of Name [sys_search_event].I can't select a table when I try to create a report.I thought it was an ACL setting, so I changed the ACL setting,Unable to create a report. Please let me know if there is any way.
Hi What is user Id, user index and hashed user Id in virtual agent dashboard users tab.Is it possible to get the actual user details from virtual agent dashboard users tab from user id and index. And in virtual agent dashboard, how NLU predictions a...
Hi all, This is a bit of a tricky one, I hope someone can help. In APM, we have a custom field to track data category (see attachment). This field allows from multiple selections as an application could fall into more than one category. I have a requ...
