How can I produce a report of who viewed our KB articles

nico2 · ‎10-27-2017

Hello,

Brand new to the knowledge base world, is there a report out of the box or that I can create of users that viewed the company's KB articles.

Any ideas are welcome.

Pradeep Sharma · ‎10-27-2017

Hello Rick,

Please refer.

Josh Cooper · ‎10-30-2017

The table is kb_use - it will show you the knowledge articles viewed, and whether they clicked the "This was Helpful" button.

lisa_haworth · ‎11-05-2019

This worked for me, thanks!!