How can you create a ticket report without SLA?

Danilo4
Kilo Explorer

‎10-03-2019 03:26 PM

Hello,

How can you create a ticket report without SLA?

In our configuration, SLAs are created after authorized calls, so while calls are pending we do not have SLAs created. However I would like to know if we have approved tickets that are without SLA created. Someone help me?

 

 

 
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Michael Lee1
Tera Expert

‎10-03-2019 03:43 PM

So if you're attempting to report on active incidents which do not have an active SLA, I would try making your report on the incident table and adding the Task SLA table as a related list condition in your report. From there you can dot-walk to "SLA definition.active" and set the condition to false. Then you can build the incident conditions to match the type of incident you want to report on. 

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Danilo4
Kilo Explorer
In response to Michael Lee1

‎10-07-2019 03:00 AM 

Did not work! Do you believe it?
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