When I first found this feature I was in love straight away. But what I'm realizing is the use case I imagined is not what its prepped for.
What I hoped was that comments could be the Narrator's influence on the Indicator to add context. Nothing actually stops me from doing so... and somewhere in that massive cluster of bubbles is me saying "We deployed our V2 Incident process here" (hint: its one of the ones before the indicator finally dipped below threshold"
The problem is the system also uses the same mechanic to annotate whenever the Indicator breaches a Threshold. This instantly drowns out the noise of the Narrator. I so desperately wish the bubbles had coloration so you can tell when it was added by a machine or a human. The story PA tells you alone is nothing without a Narrator to tell you the *WHY* behind the changes.
How do *YOU* use comments in your Performance Analytics experience?
Do you let PA graphs stand alone, or do you package them inside of a narrative?
Hi Robert,
Bare with me.
I now also cast doubt on the current setup of the comment functionality in PA, and how to apply this in practice for my customers ServiceNOW environment.
Do we use graphs as stand alone? No, graphs themselves don't explain or show anything besides a numerical/graphical view of reality. Conversations surrounding graphs is the main contributor of context, allowing understanding of that which is depicted in graphs and scores. So I agree that the comment functionality can add great context if created and set up in the right way.
As of now, the comment functionality can't be used for a single all seeing and knowing narrator, as of ur rfedoruk's comments. Additionally, when using multiple indicators on widgets, you do not see the comment balloon for each individual indicator. So here the noise is minimized, but does not depict which indicator needs to be drilled down on by the viewer.
Nor could it be used for replacing conversations, or better yet:" Enhancing conversations around graphs and scores", as an individual interval of a score only allows 1 single comment. That is to be updated/deleted by each user wanting to interact/comment on the graph.
In Practice, graphs are used across teams/vendors/organisational departments to discuss performance, each having their own perspective(comments) that could add great value to the context of any individual graph or score in PA. Which is something the current one dimensional comment function, does very little to facilitate.
Possible enhancements to consider:
-Extend Auditing on comments
-Allow Multiple comments per interval
-Different icons for threshold alerts/warnings
-Redefining the comment functionality, allowing perhaps the assignment of comments, tagging, allowing commenters to reply to existing comments. In essence Enhancing conversations around graphs and scores. instead of just a comment box. Else you are still stuck to a powerpoint deck that's being sent around for comments through email. isn't that what PA should try and replace?
