How to add PA widgets in servicenow portal?

sri86 · ‎03-09-2018

Hi experts,

We have performance analytics widgets, we need to add PA widgets in servicenow portal. Currently, i am using Jakarta version. I have activated "Performance analytics and reports - service portal widgets" (com.glide.service-portal) plugins in my dev instance. I have created a new page and added performance analytics widgets in the container.

I am getting blank output with attached error.I cant able to find out any articles or steps to create a PA widgets in the portal.

Anyone could please suggest some good links for reference.

Aka Guglielmo · ‎03-09-2018

I suppose you have the PA application installed...

Padmanabam Tiru · ‎03-09-2018

Take a look at the below documentation, it helps how to add PA widgets on to service portal page:

https://docs.servicenow.com/bundle/kingston-performance-analytics-and-reporting/page/use/performance...

sri86 · ‎03-14-2018

Hi,

I have added PA Widgets to the service portal(Number of new incidents and a number of open incidents by assignment group).

When I try to check data by impersonating different users, records not getting filter properly. one of the users don't have any incident, but in PA widgets, it showing no of incidents is 1. when we add breakdowns to the indicator, then its working fine and displaying correct values for all users.

Could you please suggest.