How to Calculate Average Age % of open Incidents

kriti2 · ‎09-08-2019

I have a requirement to calculate the Avg age % open incidents in Days.

Have applied the below formula

OOB we have formula "Summed age open incidents / Number of open incidents / 24 hours" to calculate Average age open incidents .

Let me know if this is correct way to calculate age % in days?

Thanks in advance.

AbhishekGardade · ‎09-08-2019

Hello Kriti,

Check out this article:

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade

Thank you,
Abhishek Gardade