How to create a Average age of Backlog Incidents.
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09-27-2018 07:44 AM
Hi Experts,
In PA, we have sample example for "Average age of open incidents" and "Average age of Resolved incidents", but I am little bit confused how to create a "Average age for Backlog Incidents". we need to consider the incidents which is not resolved or closed ? (Opened date - score end ) is that correct?
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Performance Analytics
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09-27-2018 09:30 AM
There is formula indicator out of the box named Incident backlog growth that takes Number of new incidents - Number of resolved incidents. Does that work?
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09-27-2018 09:37 AM
Yes Michael, Its showing the count difference between( Number of new incidents - Number of resolved incidents) But my question is how to find out Average Days for backlog incidents.
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09-27-2018 09:49 AM
There's another indicator: Average age open incidents
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09-27-2018 09:56 AM
Thanks michael,
OOB indicator Average age open incidents having conditions like opened at or before today and Resolved is empty or resolved after today. This is just to calculate the age only for open incidents, not for backlog right?
