How to create MTTR report for Incidents of each priority ?

[Sooraj Singh3]

Hi All,

I am trying to create a MTTR report for Incidents, please refer below snapshot
I know that out of box there is a metric definition for the incident table called "Create to Resolve Duration" using that I am not able to achieve report for each priority, 

Please suggest what could be done to achieve report as in below snapshot.

Regards

Sooraj Singh

[sachin_namjoshi]

Use below solution

https://community.servicenow.com/community?id=community_question&sys_id=7652177edb87d30854250b55ca96194b

Regards,

Sachin

[Sooraj Singh3]

Hi Sachin,

Thank you, let me try this

how to get different line report for each priority using the method that you shared !

Thanks

[Marion de Groot]

the link does not work