How to create report to view Incident SLA due for breach?

[rranjan]

I want to create report to view incidents for which SLA (P1, P2, P3 & P4) is about to expire or breach along with due date & time. I want to share this report with my internal management group on daily basis. If anyone can guide me steps how to create this report, that will be great help.

I have created report but it is giving me stage wise SLA due data. I am not sure whether this is giving me required input or not. Please find screenshot of my query and output.

Regards,

Rahul

[Uncle Rob]

Defining criteria has two steps.   First is the cognitive step: how would you define what you want?   You say you want tickets "about to expire", but how would you work that out mathematically?   I just colored inside the lines and assumed you wanted "expiring today".

The second step is entering that statement into the condition builder of an SLA.   That condition builder interface is EVERYWHERE in ServiceNow.... from reports, to list filtering, to putting conditions on notifications.   If you're having difficulty with that interface, you need admin training.   For now, here's the wiki on SLA definition.   That should show you criteria building and linking SLA's to a schedule.

[Deepak Ingale1]

In our environment, we have configured homepage. ITIL users gets lists of incidents / tasks where business elapsed percentage is greater than some threshold. We have done this by configuring count gauges. You can also try something like this and send as a report via scheduled job.