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Friday - last edited Tuesday
For those who have migrated to Platform Analytics, does anyone know how to disable the "Welcome to the Platform Analytics experience" popup that start to show up on upgrade to Zurich? We want to disable for 3 reasons, and I can't find a system property or user preference that will allow us to do so. We want to disable it because:
- Although it has a "Don’t show me this message again", that doesn't seem to take effect until the next time the user logs in. I have clicked "Don’t show me this message again" 3-4 times, and it continues to pop up each time I visit a dashboard within the same login session. This will really annoy our end users. It will show up on each migrated dashboard you visit and has to be disabled from each individual dashboard.
- They don't need see this message at all. We've already provided all the training detail we want them to have about the migration. This message is not needed.
- Most importantly, in addition to the message not being needed for our users, it also says "You can always roll back to the Core UI experience by selecting Switch to the Core UI from the More actions menu." We do not want this option advertised to our users, even just our report_admin users.
Please see attached for what the popup looks like.
Solved! Go to Solution.
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yesterday
@Claire Ashdown2 Hi, we have an internal defect that we will plan to fix and make sure that when user have selected "Do not show again" it is taken into account for all the dashboards. We will backport the fixes to Zurich.
If the Migration is not done by the dashboard owners they should not be able to see the "Switch to Core UI" option. I will check with the team that is the case in Zurich as well.
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Friday
see this link and it talks about creating a user preference
Turn off the Next Experience welcome screen after upgrading your instance
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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Friday
Hi Ankur -- this would help if I knew what name to user for the user preference. That one (overview_help.visited.NextExperience) is for a different popup, not this one.
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Sunday
I need to explore more on that then
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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Monday - last edited Monday
Learned a bit more from Eric Riemer in the SN Devs Slack community. He said it is actually stored in the com.snc.par.dashboards.ui.preferences user preference. However, the value is a JSON object and one of the elements in it is going to be something like
"<sys_id>": {
"hideNewMigratedDashboardModal": true
}
to make the popup not show for that specific dashboard.
Still unsure how to disable the popup across the board, as having the popup show up on each and every migrated dashboard a user visits is not a realistic solution.
