How to disable "Welcome to the Platform Analytics experience" popup in Zurich

[Claire Ashdown2]

For those who have migrated to Platform Analytics, does anyone know how to disable the "Welcome to the Platform Analytics experience" popup that start to show up on upgrade to Zurich? We want to disable for 3 reasons, and I can't find a system property or user preference that will allow us to do so. We want to disable it because:

1. Although it has a "Don’t show me this message again", that doesn't seem to take effect until the next time the user logs in. I have clicked "Don’t show me this message again" 3-4 times, and it continues to pop up each time I visit a dashboard within the same login session. This will really annoy our end users. It will show up on each migrated dashboard you visit and has to be disabled from each individual dashboard.
2. They don't need see this message at all. We've already provided all the training detail we want them to have about the migration. This message is not needed.
3. Most importantly, in addition to the message not being needed for our users, it also says "You can always roll back to the Core UI experience by selecting Switch to the Core UI from the More actions menu." We do not want this option advertised to our users, even just our report_admin users.

Please see attached for what the popup looks like. 

[Claire Ashdown2]

@martapenzo -- I was not able to bring this question to the Platform Analytics Academy last week. Do you happen to know the answer to my question above, or where I could find the answer in the Zurich documentation? I have had a case open over a week with no resolution or guidance on the issue.

[martapenzo · Accepted solution]

@Claire Ashdown2  Hi, we have an internal defect that we will plan to fix and make sure that when user have selected "Do not show again" it is taken into account for all the dashboards. We will backport the fixes to Zurich.
If the Migration is not done by the dashboard owners they should not be able to see the "Switch to Core UI" option. I will check with the team that is the case in Zurich as well.

[Claire Ashdown2]

Thank you, Marta! I did receive word this morning that the release date on PRB1948336 has been moved up from April 2026 to sometime in the next couple of weeks. Many thanks for your and your team's diligent work on this issue!