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How to disable "Welcome to the Platform Analytics experience" popup in Zurich

Claire Ashdown2
Mega Guru

For those who have migrated to Platform Analytics, does anyone know how to disable the "Welcome to the Platform Analytics experience" popup that start to show up on upgrade to Zurich? We want to disable for 3 reasons, and I can't find a system property or user preference that will allow us to do so. We want to disable it because:

  1. Although it has a "Don’t show me this message again", that doesn't seem to take effect until the next time the user logs in. I have clicked "Don’t show me this message again" 3-4 times, and it continues to pop up each time I visit a dashboard within the same login session. This will really annoy our end users.
  2. They don't need see this message at all. We've already provided all the training detail we want them to have about the migration. This message is not needed.
  3. Most importantly, in addition to the message not being needed for our users, it also says "You can always roll back to the Core UI experience by selecting Switch to the Core UI from the More actions menu." We do not want this option advertised to our users. 

Please see attached for what the popup looks like. 

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Claire Ashdown2 

see this link and it talks about creating a user preference

Turn off the Next Experience welcome screen after upgrading your instance 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur -- this would help if I knew what name to user for the user preference. That one (overview_help.visited.NextExperience) is for a different popup, not this one.