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01-23-2020 11:47 AM
How can I reference the fields in the sc_task table from the sc_req_item_sla or task_sla tables?
I built an SLA report using the Task SLA table and I need to add several fields of data to my report from the sc_task table. The fields are as follows: (sc_task) number, Assigned to, and Assignment group. Also, I need to use the Assignment group as a filter.
I've tried to navigate to this table with no success. Any help would be greatly appreciated. Thanks
Larry
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01-23-2020 01:36 PM
Out of the box - no, but you could build a new database view or check if someone else has built one already.
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04-11-2022 11:51 AM
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04-11-2022 12:10 PM
Russell, I did not build a database view as this effort got deprioritized.
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04-11-2022 12:38 PM
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01-23-2020 12:05 PM
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01-23-2020 12:58 PM
Thanks for the quick reply. Unfortunately, this method only pulls in the Incidents that were created and I need to report on RITM SLA results for a particular Request Item from a particular assignment group.