How to report on if an incident or request is missing an SLA

[steveturley]

I'm trying to check if all my SLA's have a Response & Resolution SLA.

How could I construct a report on those things that do not have either one - i.e. they have no SLA's attached.

Thanks!

[Thomas_Davis]

 Take a look at this Platform Analytics Academy session: Understanding SLA and Breakdown Metrics

Hope this helps,

[steveturley]

Thanks but not really. You could probably put that as a reply on most questions in this forum.

[ken_mooring_007]

I believe you can achieve this by creating a report using the specific record table (Incident or Request), attributing the Related List conditions as follows:

• Quantity is Equal to 0
• Selected table records are related to a record on = Task SLA --> Task
• Task --> Task Type = Incident (Or Service Catalog Request Task)
• SLA Definition --> Target = Response or Resolution (Depending on what you're looking for)