Hi,
Yes, that's correct. I understand what you're wanting to do. I'm merely addressing the first step, which is the ACL issue. NOW you need to edit the Business Rule: "Incident query" on the Incident table.
Which has a script like this:
restrictIncidents();
function restrictIncidents() {
if (!gs.hasRole("itil") && gs.isInteractive()) {
// PRB1314624: Do NOT restrict Incidents if SPM plugin is active AND user has the service_viewer role.
if (GlidePluginManager.isActive('com.snc.spm') && gs.hasRole('service_viewer'))
return;
var u = gs.getUserID();
var qc = current.addQuery("caller_id", u).addOrCondition("opened_by", u).addOrCondition("watch_list", "CONTAINS", u);
gs.print("query restricted to user: " + u);
}
}
So you'd need to add a , after "itil in the hasRole line at the top, state your other role and end it with ", save, then it should be good to go.
So like: if (!gs.hasRole("itil,CRMReport") && gs.isInteractive()) {
Side note to all this...this really isn't best practice to do it like this and could lead you being audited by SN. Just throwing that out there. You may want to ultimately consult your SN account executive when you get a moment about this to see what negative impact there could be.
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Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
