How to show hourly live trend using Performance Analytics?

Vidya Sagar Mis
Tera Contributor

I want to show the live trend of all the major incident hourly instead of daily for last 24 hours in performance analytics. As we can select *per option in standard reporting to show data in hourly or daily etc. I can not find any way to display the data in hours.

The attached snapshot is the sample which is created using the standard reporting. I just want make the same report using PA. I have tried the bucket group oh Hours of the Day, but its not fulfilling my requirement.

Any help is appreciated in advance. 

 

Its should look like this:

 

find_real_file.png

6 REPLIES 6

Adam Stout
ServiceNow Employee
ServiceNow Employee

Do you need your backlog per hour or the incoming rate per hour?

For the incoming rate, I would just use a trend report and not PA.

If you need the backlog (which you can't get from reporting), bucket group broken down by the hour of day is the way to go.  You will need to do an intraday collection to keep this up to date.  You mentioned this didn't meet your requirements, but can you explain why?

Thank Adam for your reply...

Yes, I need the backlog incidents. I am not using the bucket group because of visualization only. I want to break the X axis into hours instead of Days. I have tried to add the "Hours of the Day" breakdown in my Indicator. It displays the multiple(0 - 23 Hours) breakdown values and each hour contains a different line on chart. it looks like-

find_real_file.png

But want my trend chart something look like bellow snapshot. Its should display the x-axis in hours (0-23) instead of days.

find_real_file.png

I am new to PA and exploring if there is any way to achieve this.

Thank you again!

 

PA's time series only looks at the daily level.  You can look at a pivot chart but that will give you heatmap, not what you are looking for.

You may need to write a custom visualization if you need this.  There is a session at CreatorCon which will cover this.  It requires a little bit of work but is achievable.

Thanks Adam.... will try to write custom visualization later if possible for me. For this time I am going to create standard report for last 24 hr incoming incidents without backlog.

 

Thanks!

Sagar