How to use predictive intelligence and agent assistant

[americo]

Hi yall

I have set up predictive intelligence for a custom table and trained the solution which works now. However, I want to be able to use this in Agent Workspace and I'm not able to show similar records from this custom table in agent assistant. I have set up all pre configuration like Agent assist recommendation, similarity analyzer trend, contextual search, table configuration, agent assist declarative actions, etc. One thing I noticed is that in the contextual search context that I created for custom table configuration I can add additional resources but I cannot create a custom one besides the ones that come out of the box like incident , problem, etc. Is there a way to configure this for a custom table? ServiceNow docs says that you cannot create custom additional search resources. Have you been able to use agent assist in agent workspace with predictive intelligence for a custom table other than incident to display records? Bottom line is that I want to use custom tables in agent workspace and can't get agent assistant to display matching records from a custom table.

[shegupta06]

Hi @Lener Pacania1  I have used OOTB predictive intelligence Similarity solution for Similar open incidents and Similar Knowledge articles. I have retrain the model. But in my service operations workspace , in agent assist sources , I am not seeing the option Similar open incidents or similar knowledge articles. What am I missing here?