How to view Virtual Agent Analytics widgets as reports in ServiceNow?

[Keszia]

I know the Virtual Agent Analytics Dashboard exists but we seldom use it, but do see value in certain reports/widgets such as:

• Best/Worst performing topics
• Topics (overall list with % on usage stats)

I have found that these tend to be nested in some of the following tables, but when I try generate a report with these tables, they show up blank, or don't strip out the code surrounding the inputs & responses:

• sn_ci_analytics_st_topic_execution_stats
• sn_ci_analytics_st_topic_occurrence
• sys_cb_topic
• sys_cs_message

Is there a way to create widgets/reports that point to parts of the Virtual Agent Analytics Dashboard, or embed parts of it into other Dashboards?

[Mark Manders]

The Virtual Agent Analytics is build through UI builder. You could open it in UI builder and validate the widgets used to see what data is actually used and how it's filtered, just so you can apply it on your own reports on your own dashboard. Since there are way more possibilities in the UI builder, it could be that it simply can't be done through 'normal' reporting.

[Keszia]

Hi Mark, I have looked at this and it just tells me about Spokes, which don't seem to exist outside of the the VA Analytics Dashboard. Though if I Export the list of Topics (table that shows Topic name, NLU Prediction %, and other %'s), it points to sn_ci_analytics_st_topic_execution_stats but no data appears when I refer to that table in a report.