How to visualize Mean Time Between Failures MTBF?

Mark Nguyen
Tera Guru

Hello PA Community,

I am looking to visualize "Average Days Between P1 Incidents" or also known as Mean Time Between Failures for my division. This is not achievable with Standard Reporting and I can't seem to figure out how to do it with Performance Analytics.

 

Any tips or suggestions?

Thank you

Mark 

15 REPLIES 15

Hi @Mark Nguyen 

 

The indicator script is calculating correctly.

 

If you look at the last incident of February it was on 9th Feb, for this ticket the last incident to be compare will be  INC0000055, which opened at 26 August.

If you calculate this manually, it will come out to be 24.

 

 


Thanks and Regards,

Saurabh Gupta

Hi @Mark Nguyen ,

 

 


Thanks and Regards,

Saurabh Gupta

Thanks @Saurabh Gupta . The indicator should take into account INCXXXXXX8 - INCXXXXXX1 as these were P1s created in Febuary. The indicator I am looking for would visualize f "Mean Time Between Failures".  For Febuary the MTBF would not be 24 day average, it would be much less due to how many P1s were created.

Hi @Mark Nguyen 

 

Please tell me what if there is only one P1 raised in any month?

 

 


Thanks and Regards,

Saurabh Gupta

Gunjan Kiratkar
Kilo Patron
Kilo Patron

Hi @Mark Nguyen ,

 

Please go through my Blog on PA, You might get some idea from it.

Performance Analytics : Advance Reporting Tool of ServiceNow 

 


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy