I have not assigned a PDI its been a week I have requested it for...May I know what is going

[AndersBGS · Accepted solution]

Hi @DivyaGK 

As you may know, due high demand on PDI requests you can expect a delay to get your request fulfilled. Furthermore, as there is no support available, your only option is to wait.

[Srikanth_9 · Accepted solution]

Hi @DivyaGK,

From the past few weeks most of members are facing this issue, due to high demand there's a delay in provisioning PDI instance requests. Don't drop from the current queue and wait for some time.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[Dr Atul G- LNG · Accepted solution]

Don't worry—this is quite common at the moment.

Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 6–7 days or even longer, especially for lower ServiceNow versions.

You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.

For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.

[Dr Atul G- LNG · Accepted solution]

There are no specific reasons provided by ServiceNow, but based on experience:

Many new users are entering the ecosystem via RiseUp and are demanding PDI access.

Many new features have been released in recent versions, and everyone wants to explore and experiment with them.

There may also be technical issues on the ServiceNow side, which could be causing delays in PDI allocation.

[Tanushree Maiti]

Hi @Dr Atul G- LNG 

Many community member fellow are facing the same issue.

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait  for PDI request to be provisioned if your request is  already waitlisted.  Do not cancel your request, as you will lose your spot.

Support is not available for PDI .

Note:You can try releasing your current request and requesting an earlier version (e.g., Zurich ), as they may have more availability . But Community members reported that there is also having waitlist issue.

[Aditya_hublikar · Accepted solution]

Hello @DivyaGK ,

Nowdays this common issue faced by multiple users .

You must  refer this , it will help you to  :

https://www.servicenow.com/community/itsm-forum/servicenow-developer-site-notice-pdi-request-delay/t...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[yashkamde]

Hello @DivyaGK ,

I understand your concern, my PDI was offline for around 4–5 days at a stretch, and at times even when it came back it was running quite slow. From what I’ve seen, if the instance is showing as available, the best approach is to keep checking and trying every day. Usually it does come back online eventually, though the wait can be frustrating.

Note: I have recently seen an increased number of community posts regarding PDI waitlists. This suggests the issue may be related to ServiceNow's infrastructure capacity or instance availability on their side. In such cases, users must wait until additional resources become available and an instance is assigned.

If my response helped mark as helpful  and accept the solution.

[SohamTipnis]

Hi @DivyaGK,

The best thing you can do is wait!! Please wait for a response from ServiceNow as there is no support available for PDI. If you apply using a different email address, there is a chance it will be received sooner.

Let's hope you get as fast as you can!!

If you find my answer useful, please mark it as helpful and correct. ‌‌‌‌‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[its_SumitNow]

Hi @DivyaGK 

See , currently there's a lots of problem going on in requesting PDI, But as you want to practice in ServiceNow 

I will suggest you take Lab instance from ServiceNow university, they are for a shorter duration of time , but you can practice over there,

For e.g you can  take Welcome to ServiceNow Course 

https://learning.servicenow.com/lxp/en/now-platform/welcome-to-servicenow?id=learning_course_prev&co... 

if my response really helped you, please mark it helpful & Accept it as Solution, All the Best for your Learnings:)

Regards

Sumit

Technical Consultant