Incident count report by configuration item
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07-22-2017 08:20 PM
I'm looking to create a chronic report for our 2 groups.
What I'm looking for is Configuration Items that had 3 or more incidents created in the past 30 days.
I can get the below result, but i don't care about the 1s and 2s and there's no way that i found to filter out that criteria.
Note that I am not a board admin and can't change any back end settings.
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07-28-2017 06:46 AM
Arnoud,
It doesn't seem like i have List v3 available, couldn't find where it is anyway.
As for Pareto, it works, but it's not super intuitive, it doesn't show the incidents as the list one i created where you can easily open the latest one and mark it as a chronic issue..
Ideally I would like something like I posted in my OP but just remove the 1s and 2s...
Thank you for your replies.
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07-28-2017 10:20 AM
List v3 is available starting from the Helsinki release, Check article Activate List v3 for instructions how to enable.
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07-28-2017 10:22 AM
Unfortunately I am not an admin on our service now install.
There is no other way to get such a result without List v3?