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04-28-2022 01:15 PM
How do I create a report that will get me a MTTR (mean time to resolution) for Incident Tickets? Would be for one ServiceNow assignment bin and for tickets after a specific date.
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04-29-2022 12:06 AM
You Can Generate MTTR BY Create a duration metric for the Opened to Resolved time. Then you'll be able to report on time to resolution (recovery). liteblue
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06-15-2022 08:33 AM
I am very new to SNOW reporting, could you help in how I would create this report? Where do I select the duration field?
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04-29-2022 12:06 AM
You Can Generate MTTR BY Create a duration metric for the Opened to Resolved time. Then you'll be able to report on time to resolution (recovery). liteblue
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05-01-2022 10:26 PM
