Incident Template Report

[Vasuki]

Hi,

I have many incident templates. I need to create a report based on those template.

For Eg : Incident template name :  " Login/Password Issue "

Need to know how many incident tickets are created with this template. 

I couldn't find any field called template in the ticket. 

Please help me.

[ryan_pope · Accepted solution]

I don't believe there's any OOB mechanism to determine what template may have been applied to an incident to populate the fields on that incident. If you want to be able to report on that, you'd likely need to add a new field to the incident table, and have the respective template populate the new field with it's name. You likely will need to 

[gyedwab]

If there isn't a field tracking whether it was created from a template, is there a field populated by the template that you can use to identify it? For example, if the short description of any incident created by the template is "Login/Password Issue," you can try reporting on that.

Here, I used Explore Analytics to sort incidents into those what had the template's short description, and ones that didn't:

Then you can get a report like this:

[Vasuki]

Thank you gyedwab for you efforts. but we do have multiple templates with the different combinations. so only with the short description we will not be able to identify.