Indicator with sys ID XYZ not found

[mrswann]

hello everyone ,

the story so far: cloned prod over dev, and upgraded to helsinki patch 4

PA jobs ran successfully apart from this error in Incident: "Indicator with sys ID XYZ not found"

I am struggling to locate what is making a call to something that doesn't exist! Any clues please?

[mrswann]

looks like I found the culprit, right under my nose:

In the Job, there are indicators - the top one is named "(empty)"

However , in Helsinki I am seeing 15 indicators and in Prod only 8 - so I am currently unsure whether the upgrade has added a load more indicators

The sys_id of the missing indicator is: 1e756e55eb7302001e68286b1206fe4f   FYI

[chrisbarnhart]

This same thing happened to me. Also, it's showing the same exact sys_id in the error of the job log. I noticed the empty record in the indicators for the job too. After cloning prod over our pre-prod instance, new indicators didn't make it over. Maybe it has to do with that. For example, our pre-prod instance (which was just cloned), only has 34 indicators included in one of our jobs, while production has 42. I validated that some of the newer indicators created in Production didn't make it over during the clone. Maybe the same thing happened for you.

[ctsmith]

Yep, I've got it to with the same sys_id.   I also have the empty one that mrswann listed above, but the sys_id does not match the empty one.