Indicator scorecard data visualizations score data missing however in the respective indicator exist

BHIM RAO2
Tera Expert

Platform Analytics Dashboard

Indicator scorecard data visualizations score data missing however in the respective indicators has data for few previous months.

Metrics configuration of Data visualization set to custom interval period 12 , step 1.

BHIMRAO2_0-1777910468500.png

 

1 REPLY 1

Tanushree Maiti
Kilo Patron

Hi @BHIM RAO2 

 

Refer: KB0547461 No data shown for a particular indicator in Performance Analytics 

KB0547462 No data shown for a particular breakdown in Performance Analytics 

 

It seems Your PA - indicator is not included in an active PA Data Collector job and

ensure the indicator source includes required breakdowns.

 

Resolution


To check if the indicator is included in a job (you must have the pa_admin or pa_data_collector role to perform these steps):

  1. Navigate to Performance Analytics > Data Collector > Jobs.
  2. Scroll down to the bottom of the form and check if the indicator is included in the Indicators related list.
  3. If not, click Edit and add the indicator.
  4. Click Save.
  5. You can also view the Job Logs and see if there are any errors or warnings for this indicator.

To check if a restraint in the properties prevented the data from being collected:

  1. Navigate to Performance Analytics > System > Properties
  2. Check the settings in the Performance Analytics Data Collector section.

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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