Instability Accessing Production Instance - Today 05/25/26
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2 hours ago
Hello!
Today, at approximately 9:20 AM (GMT-3 / BRT), we experienced instability while accessing the Production instance. When accessing the URL, the following message was displayed:
"Sorry, an error occurred or this page isn't available".
Were any other customers affected as well?
Regards.
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50m ago
Hi @leonardomir
This error encountered for all users or some users.
As this is a production, I will suggest to raise a case (Hi Ticket) on this issue ,so that Support can check log at backend and confirm what was the issue.
May be if you clear the cache , issue would be resolved . But in production instance, Clear Cache is not recommended until and unless you have proper approval.
So take ServiceNow's Support .
