Interactive filter on serial number on table alm_hardware

jj44 · ‎02-17-2022

Hello,

I want to filter on a serial number with an interactive filter and it doesn't work? Can you help me?
how to configure the interactive filter? The report is on the alm_hardware table.
Cordially,

shloke04 · ‎02-20-2022

Hi @JJ

I doubt that you can add that as a Interactive filter on to your dashboard.

Reason being Serial number on Asset table is a string type of field and OOB as far as I know it does not allow you to select String type of field and should be a Reference field which need to be selected to be used as a Interactive filter.

For these kind of scenario I would recommend that you need to create a Custom interactive filter of your own

https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/dashboards/concept/c_CustomPublishers.html

Let me know if you have a follow up query on this.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

Saurav11 · ‎02-17-2022

Hello

Make sure you have done tge below In the report widget, click the Edit widget icon (Edit widget icon).

Select Follow interactive filter.

Please mark answer correct/helpful based on impact

jj44 · ‎02-17-2022

Hello,

No, that's not the problem. Here is the behavior when I try to filter on a serial number.

Saurav11 · ‎02-17-2022

Can you paste the scrrenshot of configuration of interactive filter

Thanks

jj44 · ‎02-17-2022

Hello,

No, that's not the problem. Here is the behavior when I try to filter on a serial number.
I don't think I can't configure the dynamic filter correctly.