Interactive Filter Only Shows "All" Option

[syed_but_not]

We have a dashboard with an interactive filter on it, it references the sys_user table. We noticed our HR case writers could not access any users under the dropdown, it only shows "All". I looked into the ACL's for the table and our HR case writers have full access to the user table, and I double checked that ACLs such as "Table API" have been disabled. Does anyone know why it isn't displaying users? Do I need to check the ACLs for the interactive filter references?

[J Siva]

Hi @syed_but_not 
Is it working fine for ITIL / Admin users?

Regards,
Siva

[syed_but_not]

Hi @J Siva, yes it's working perfectly fine for other agents and our admin users. I'm assuming this is an ACL issue but am unable to find which ACL it would be

[J Siva]

@syed_but_not Are they able to selecy users in the normal refrenece fields?
Ex; In the incident form, are they able to select the user under the caller field?

[sandeep1708]

Hi @syed_but_not 

Please check this article on interactive Filter,
ServiceNow introduction to interactive filter | Cu... - ServiceNow Community

Please like and accept if helpful 

Regards 

Sandeep