Interactive Keyword Search in Performance Analytics Dashboard

[ShawnaW]

We just upgraded to Australia and all our dashboards transitioned over to Performance Analytics.  I've previously created a basic report for keyword search.  Our technicians utilize this to find older tickets by either a username, keyword, application etc.  We have an existing dashboard that was migrated to performance analytics and I would like to add an additional tab that has an interactive keyword search integrated.  The intent would be for any technician viewing dashboard could navigate to this tab, enter a keyword and search and view results.  How can this be accomplished in the Performance Analytics dashboard?  

[Tanushree Maiti]

Hi @ShawnaW 

You can run the migration manually using the Platform Analytics Migration Center. This allows you to migrate all artifacts at once or selectively upgrade specific Core UI dashboards.

Refer this article:  Important Update on Legacy Reporting and Analytics with Australia Release

Due to customer feedback requesting additional time to prepare and review legacy content, Servicenow has extended to the time where may continue to create new Core UI reports, dashboards, etc. through the end of 2027.

As per Servicenow FAQ,

1. What will happen to my legacy reports and dashboards when we upgrade to Australia?
• Answer: Nothing will happen to your legacy reports and dashboards. You may continue to run and view them as long as you wish.
• NOTE: Starting with Australia, legacy content will be accessible and integrated within the Platform Analytics UI. For example, you will see legacy dashboards in the same page as Platform Analytics dashboards.
2. What if I encounter issues with my legacy dashboard or report after upgrading to Australia?
• Answer: If you experience crashes, unknown errors, or other problems with your legacy dashboards or reports, the resolution will be to migrate or recreate the content in the Platform Analytics experience. We will no longer support legacy dashboards and reporting, except for critical security issues, once you upgrade to Australia or later.

[Tanushree Maiti]

Hi @ShawnaW 

Refer this KB: KB1578131 Platform Analytics Migration Center guidelines and troubleshooting 

https://www.youtube.com/watch?v=OA2mWEIEhuI

Platform Analytics Migration Center 

 Analytics, Intelligence, and Reporting release notes 

https://www.frox.ch/en/newsroom/blog-articles/servicenow-platform-analytics-reports-dashboard/

https://www.linkedin.com/posts/soerenmaucher_take-action-by-march-2026-heres-what-activity-731632415...