how can i report on users that haven't logged an incident

dave_edgar
Mega Guru

this is the closest scenario i can describe to what i need to achieve.

 

How can i report on users that haven't had an incident?

I actually need to find all users that don't have a HR Profile record but the solution should be the same.

 

I know i can do this but exporting two reports then removing all the users that have logged a ticket but i want to get it in SN.

1 ACCEPTED SOLUTION

Slawek_Radziewi
Kilo Sage

It is quite simple. Create a report on sys_user table using new gui. 

On Related List Condition choose incident->caller relation table and condition Less then 1 or Equal 0.

 

find_real_file.png

View solution in original post

3 REPLIES 3

Slawek_Radziewi
Kilo Sage

It is quite simple. Create a report on sys_user table using new gui. 

On Related List Condition choose incident->caller relation table and condition Less then 1 or Equal 0.

 

find_real_file.png

sachin_namjoshi
Kilo Patron
Kilo Patron

you can create database view between sys_user and incident to find out users who didn't created incidents.

 

You can apply same logic for HR profile also and then report on DB view.

 

Regards,

Sachin

Marcello Correa
ServiceNow Employee
ServiceNow Employee

Hi Dave,

Use Related List Conditions:

find_real_file.png