Hi all,
Our Service Centre Manager wants to get an understanding of how many incident tickets were originally assigned to the Service Centre assignment group but were passed onto another team to action and/or resolve.
Is it possible to produce a report that could identify these tickets after they have already been reassigned?
What we have tried so far is to use the 'reassignment count' filter, but without going into each ticket to confirm it actually originated from the Service Centre, we don't put much faith in the accuracy of that data.
What else could we possible try?
