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Does anyone in here use Tableau to connect to their ServiceNow instance? If so, how do I go about joining tables? When I try to join them and pick the values that should be joined, they show up as two different tables, instead of being joined to show...
Hello, I'm new to Performance Analytics. I see there is a way to create stacked bars, and to create area charts, but I don't see an option to create a stacked area. For example, I'd like to see Incidents by priority over time and have those stacked i...
Hello, a user made me realise that, when we build a list report, and then using the group by feature, if you uncollapse a group of items that has more than 20, it still only displays 20 records and you cannot page through them. Is this a normal syste...
Hi, Is there a way of telling if a report has been used in a Dashboard within the reporting list? I want to tidy up some reports but want to make sure I don't delete any that appear on Dashboards. Thanks, Charlotte
Hi everyone, I'm trying to build a dashboard report that will show one of our teams all the work that they need to complete today, but I've got a complexity that I'm not sure how to deal with. The current dashboard looks at a variable called "SLA D...
How can I create a report that uses a vertical bar graph stacked by date in the following format: 1st bar 1 - 7 days ago. 2nd bar 8 - 14 days ago, etc.?
Received the following question and possible solution below but wanted to hear from the Community Topic is how/when does ServiceNow use ACL's for Reporting/PA. Question/Use Case below: Does reporting in ServiceNow respect the ACLs on the underlying...
I have created a report based on a catalog item. In that catalog item I have two variables "Requester Name" and "Receiver Name" the question text for both variables is Name.On the report i have now two columns with Name as header. I need to rename th...
We are trying to generate a report of the customer satisfaction survey and we want the responses to be grouped by Incident Assignment Group. Is this possible?
Hi, I'm trying to run a report to show the Incident SLA Percentage for a Resolution SLA per IT Group. Running report from the Incident_SLA tableGroup by "Has breached"Conditions:Created on Last monthSLA definition contains resolutionStage = Completed...
Hi Guys, Do you guys know whether it is possible to identify the previous assignment group of a given Case? Does any table in the SNOW DB capture the immediate predecessor assignment group of a given Case? Your help and support is much appreciated. T...
I just got started with PA. I want to create a simple formula indicator that displays time taken to resolve Incident tickets broken down by Assignment Group.
Is it possible to use an interactive filter as an input for dynamic filters? For instance, I have a dashboard that uses several reports based on a mygroups filter. I would like to add the user interactive filter so I can view the report for a user s...
Hi Community! As there is with dashboard shares / permissions, a table called pa_dashboard_permissions, is there a similar table for report share / permissions. When sharing a report one can specify Users / Groups / Roles, where is this information h...
Hi, I'm working on trying to configure a Conditional Scheduled email of a report. I've been following resources - Article, I'm not quite sure why this isn't working as logically it makes sense to me that it should work. I'm querying the Asset table ...
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