Hey there, I am struggling with a reporting issue here. I would like to understand more if that is a known issue or if I am doing it incorrectly. I am trying to make a report on particular variable of a catalog item but since the variable is multip...
Is anyone aware or know how to add Additional Comments in the report conditions for incident cases? We have some agents that are adding knowledge articles in their cases by simply providing the link to the article or typing the article number only in...
Hello Team, Is there any option available to find the unused reports and dashboards and deactivate them? I see more than 3000 Reports are not used for more than 2 years in our environment. these reports are not used and have a lot of flaws, so it ref...
I am building a dashboard. On one of the tabs I've inserted a report from the Report module (which simply displays a bunch of fields/data). I want the user to be able to search on a specific field (Configuration Item). The user wants to be able...
Hello, I need to do a static report based on Performance Analytics to have all request created for last month. I need to do it on list graph to be able to schedule an export on XLS file and send it by email. I was able to do it on a simple report but...
Need a new Field in ServiceNow Report as below MTTR = Incident End - Incident Start date
Hello everyone, Hopefully someone can answer my 2 questions. 1st I want to to create a basic bar chart that shows me all the 'Requester countries' for the cases. On the surface that is simple enough but I have a lot of cases that have the 'Requester ...
Hi All, I have created a new metric for table change request -> field value duration -> on field state. The metric instances are getting created correctly from the time the metric definition was created . But our instance has changes being created fr...
I created a formula indicator that takes one indicator... divides by 8... an then multiplies by another indicator (see below) [[Farrah Sum of OH IS Time Worked]] / 8 * [[Farrah OH IS Users]] I named this formula indicator "Farrah % of OH IS Time Wor...
Hi, Is there a way to change the columns name in report? For example: taking the caller field on incident and add the caller email to the report. in the report, the column name will be email and i would like it to be "caller email" Thanks!
My Database view is not loading due to huge amount of data almost 30 lpa. I am trying to add datewise filtering the data like 1 year so it will load. We can't use report here because database page is not loading. please find the attached image of my ...
Hi All, We have created a performance analytics widget. We want to show the performance analytics widget data as per their serviceline( to specific members when they login or impersonate with their profiles ). We have written a script include where ...
My team is marking our work as Bug, Chore and Feature by using the labels in the visual task board. I'm wanting to create a report to show to our leadership, that reflects the number of each work type we are completing per week. Our work is typically...
Hi, Is it possible to link interactive filters on a dashboard. Regards, For this example can I display the values of "Territoire PM" based on what I choosed on "Entité"
Hello Experts! I have a bunch of disabled PA Data Collection Jobs (i.e. the "ACTIVE" check box has been un-ticked). Yet, I noticed that these jobs have executed in the past few days - as per the job logs for each job. How can this be? I thought that ...
