Hi PA Community, I am trying to build a report for "Days since last P1 Incident" for my organizaton. I've attempted to use a Function Field within Reporting however datediff operations have to have some limitiations and I can't think of a way to have...
hi all, I am trying to create a graph that shows cumulative backlog of incidents. it is easy in MS Excel but need to create it in Servicenow..please see attached example and any help much appreciated. Thanks Mark
I am new to PA and new to ServiceNOW.I am trying to create few dashboards for Catalog Request Items to present meaningful data.My data segregation is in variables on catalog items.I do not see any way to create breakdowns on Variables.Can anybody she...
Hello All,I am trying to fetch the total days an incident has aged till date. So First i would like to know what is the difference between Duration and Business Duration.And also please tell me which parameter or field name in service now gives me th...
With a bar chart, when grouped by a field like "State". The bars will show in alphabetical order based on the label of the choice list options.That said, I can't figure out what is currently driving the order. I want the sequence field on choice to d...
I would like to use the Report Builder (in London) to generate a more detailed report for users regarding their approvals. I am able to get everything I need from the sc_req_item table but need to dot-walk to the approval table to obtain the pending ...
I have a requirement to create a report on the incident assigned at time , can anyone please help?
I need to create a report for all incidents where the caller falls under a specific department, but the department we want to look at could have several layers of child departments under it. I started writing a report that had a similar structure to:...
Hello All, While creating report, how to set filter condition as 'most recent discovery - before - Last 20days' in the snow report? We have option for 7days, 30days, 90days and 120days. How to set it for 20days?
Hi!I created a crude drawing below. I have 2 data points that I'm wanting to combine into 1 report in ServiceNow. I'd like the "Weeks" over the last 3 months to be the Y-Axis, and the "Hours" over that same period to be the X-Axis. I am not wantin...
I have created a list context menu action called 'Open in new tab'. This shows up if I am on a table list view, but does now show up if I am on a report created on the same table. How do I get this action to show up on a report as well? 1. Screenshot...
Hello Team, I need to build a real time report to find out the Open RITMs when all the associated tasks are closed. I have taken the condition as Request Item.State is one of (Open, Work In Progress,Pending,Pending User) AND State is one of (Closed ...
This is such a negative user experience, has anyone figured out how to bypass or update this message? I have submitted this in the idea portal more than once, but it keeps getting "unlikely to implement" https://community.servicenow.com/community?...
Hey,I've created a report running off an interactive filter. I need to be able to export the filtered report in some way. However, where I would usually right click on a column header of a report to get the export to Excel option, this does not wor...
Help - am I missing seeing this basic reporting concept In a standard report?How long it takes an Assignment group to assign a person to work a ticket.A simple response metric.Need help creating a report to measure time from entry of Assignment group...