I have created two reports on a dashboard that is shared with a fulfiller. One report is a list, another is a single score report.There are ACLs on the table on which both the reports are based on. The ACL determine that the user can only see the rec...
Hi All, We have a breakdown as filter on a dashboard.. When we select multiple elements in the filter, dashboard doesn't refresh. It works when we select single element. We are using Workbench widget. I tested this on formula dn auto indicator, both...
Is there a way to stop rounding in PA? I understand that I can select the precision, but I still don't want any rounding on some of indicators.Example: Service availability is 99.9989If I select 2 decimal points, the system automatically rounds it t...
Hello everyone, I'm looking through Performance analytics, specifically the scoresheet page pa_scoresheet.do. My questions are is it a UI page and is it possible to see the code behind it? I'm just looking to do some analysis on how the page works. T...
I'm trying to create a simple report that will enable me to identify all groups (sys_user_group) that have not had any tasks (task) assigned in the last 3 months for task type of Change Task and Incident. Can anyone help?I could do this outside of ...
Hello, How would I create a report that would show how many Priority incidents (3 - Medium & 2 - High) are paged to our team, in addition to try and show their relevancy or appropriateness of those Priority incidents? The ServiceDesk takes a ticket a...
The [PA App Sec] Daily Data Collection job is running with errors. The specific error is "Result has xx,xxx records. Only allowed subset of 5,000 records are stored." I've got a few questions, looking for advice: 1. I disabled this job, so why is it ...
Hi All, I have a list report for incidents grouped by 'assigned_to', and my requirement is that i have to show the list report on service portal widget. - Report widget is not supporting list reports. Thanks, Balaji
How do I create a report to only show Users with more than one asset assigned to them
I can't tell if I did something dumb here, or if ServiceNow did... What I'm trying to accomplish is to create a pivot table that shows counts broken down by created month. You can do this on other types of charts, but as far as I can tell you can't...
How does ServiceNow calculate the Completed to Capacity Variance and the Completed to Committed Variance on the Sprint Performance Tab within the Team Dashboard in the Agile 2.0 module? I can only find the information in this article which does not d...
My company is having lots of challenges in doing any sort of operational or analytical reporting in-platform within ServiceNow. One challenge is that a true semantic layer (i.e., not tables) is not exposed to a user for self-service. Yes, user-frie...
Trying to create a report that shows open incidents by day over a period of time. The best I can get is a column for each created time. I would like to see something like this.
Hi, I'm trying to create a colour scheme to use that will show Red / Amber / Green based on the following: Thresholds for RAG are >99% Green, 95%-99% Amber, <95% Red. I've tried a couple of different things but none of them appear to work, so any hel...
Can someone please tell me what the simplest way of creating a report on my dashboard that shows me the number of days since the last priority one was created.