Report of catalog item which are not requested since months
Hi All, We want a report of catalog items which are not being requested from last 6 months.. COuld some one help me, how to do this. Regards, Roopa
Forum Posts
Platform Analytics Cascading Breakdown Region, Country, Location not working
Hello! I have created a platform analytics dashboard with Automated and Formula indicators. I have added breakdowns to all indicators mentioned. The breakdowns are pay type of user, user region (location> country> region), user country (location> co...
Resolved! The UI customization for Service catalog items
Dear all, We want the section blocks to look like this in Service catalog items: Want to know how to achieve this effect, thank you.
Resolved! Reporting: RITM variable and task sla
Hello, I am trying to build a report based on RITM and Task SLA and to build that I am using OOB database view sc_req_item_sla. In the report I need columns as catalog item variables and Task SLAs (Has breached, Business Elapsed Time, Actual Elapsed...
Resolved! PA Breakdown Widget for Aging Incidents
Hello, Anyone here can share how they created a breakdown (manual or automatic) so that I can display on a Breakdown widget Incidents that are aging with breakdown of the following: 0-30 days31-60 days61-90 days90+ days This should be reference to th...
Resolved! Custome interactive filter for a report does not work when the dashboard is shared
Hello Everyone, I have created a dashboard with a report on incident table.I have a custom interactive filter which filters the incidents according to the dates. This is working fine on my dashboard but when i share this dashboard with others the fil...
Resolved! Breakdown on Task type doesn't work as intended
Hi!I have breakdown (and Breakdown Source) on Task Type (Source on sys_db_object). The names of the tables is from a Scooped Application(which are available from all Application Scopes) and the preview shows exactly thoose tablesThen I have the Autom...
Resolved! Is there any way to collect historic data captured in the record with performance analytics?
Good afternoon, I'm trying to create a performance analytic report that shows how many assets were checked in by non asset steward users for the past 3 years. I'm able to get the report to show the assets that are currently checked in by non asset s...
How to write a script to show tickets created with a 5min delay or more from impaired time
Hello, I'm trying to create a report or a widget (whichever will help me illustrate best) tickets which are created with more than 5 mins delay from the actual impaired time. I'm assuming the best way to achieve this will be in PA with a script, ...
# of Active Incidents per day
Hello Everyone, I have been asked to create a report that shows the total # of active (open) incidents for particular day. And then add it to dashboard. What I would like to achieve is that report will show me list of records with active status (...
Resolved! How does Dynamic content block can be responsive by using Interactive filter.
Hi All, How does Dynamic content block can be responsive by using Interactive filter. eg: I have created a incident list report and Interactive filter with priority. When i change the priority, dynamic content block can also update with some data. It...
Requested Item Stage Display
Hi All.... We are looking for a way to display RITM stage information in a report by displaying only the TEXT of the current stage instead of the progress indicator. When displaying the report, it currently shows the following: When viewing the actu...
Resolved! User details from Virtual agent dashboard
Hi Is it possible to get the actual user details who initiated chat with virtual agent through user id, user index details from virtual agent dashboard users tab?
How to create Year over Year chart in platform analytics workspace
How to create Year over Year chart in platform analytics workspace using Area chart or any other chart typeKind of like this
Service Portal - Report Widget to open in new tab
Hey Guys, Do you have any idea how to customize the report widget to open in a new tab on click?I have some reports of different types - Single Score, list, bar, donut and I have requirements to open them in a new tab on click. It was easily doable w...
