I have been asked to report on survey results group by Assignment group and assigned to related to each assignment group manager. Since you cannot do multiple group by in reports I thought I would create a notification that would go to each assignmen...
I'm new to Performance Analytics, but have admin permissions so access should not be an issue. I know "best practice" is to use KPI Composer, but want a quick "hello world" demonstration that:Is built on a DEV instance, in an Update Set.Creates a si...
We have an OOB Formula Indicator in Performance Analytics and it is using a OOB breakdown in formula. Even though the breakdown exists and the xml shows the correct sys_id for the breakdown for formula, we are getting below error. Can anyone please h...
Hi All, We have a scheduled a multilevel pivot table report to display the list of incidents not updated in last 24 hours (PFA). Is it possible to include one more pivot table within the same report as incidents not updated in last 48 hours.Thank you...
Hi, I have learnt from this very forum that Predictive Intelligence features, ML training and all of that, is not possible on a PDI (Personal Developer Instance). So, what do I need to do to use those features. Upgrade my account or take a subscripti...
Is there a way to get a distinct count of users. I am trying to create a dashboard that shows total number of sessions and distinct count of users associated. As of right now I am not sure how to get the distinct count of user ID's. Any help woul...
I would like to create two reports; one for Incidents and one for Tasks. But, in particular, I would like to see on my report all Incidents and Tasks closed between 17:00 - 19:00, daily. But, my report does not seem to pull JUST that time frame, i.e...
Hello, I have to create hourly rate for x-axis on my already created performance analytics, which measures Client Response Time. I tried to create a breakdown, but if I try to create breakdown from wizard only few reference fields appear to be availa...
Hello, We are about to start our journey with Platform Analytics.If we would prefer to build in a non-prod environment and migrate the finished product to production, what PA components can be captured in an updateset? What are the best practices? T...
Hello,We have a dashboard that contains a report with a list of active records. I have a requirement from a business stakeholder to be able to filter the report using a Scheduled start date field, by selecting a beginning date/time and an ending date...
Just looking for training other than Now learning for reporting, dashboards and PA.
Hello team,I can't find this function. Who can help me? Does a plugin need to be installed for this? BR https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/platform-performance/concept/c_RunSystemDiagnostics.html
I was trying to run a report under asmt_assessment_instance to get: All surveys (responded and not-responded)If responded, show response. However, I can't seem to find the right column to show the response. Can some point me to the right direction?
Hello, We need to calculate age of work in progress/active incident tickets , so that the tickets can be displayed/sorted on basis of age in dashboards. I see there is a duration field which calculates duration only when ticket resolved/closed. Pease...
Hi I want to change the title of a static content block on the dashboardAlthough the content of the title can be modified by modifying the contents of the Portal Preferences tableBut this is not a good approach.Is there any good way?Thanks
