Hi,I'm an intern for an IT company and they have giving me the task to investigate the possibility to display data from a REST API (JSON) on a dashboard.Has anyone tried to do this?I tried getting data from a REST API(Outbound Rest Message) and makin...
Hello, I am very new to Performance Analytics and have been using a few OOTB packs that come with the tool to tailor my reporting to the teams I support.I have encountered an Issue whereby I am unable to get the Average Age of Open Incidents. My curr...
I've created a report for breached resolution SLA. I used the INCIDENT_SLA table and checking Has Breached IS True. We also use response SLA's as well. I can't find anywhere a Has Breached for response SLA's in this table. Can anyone guide me to th...
Hi Team, How could I change the color of the black and yellow lines to a different color that we want? We are using control chart Thanks
Hi, I'm building a pie-chart report where I have 1 main section (empty value) and few more sections (different values) like the following picture is showing: I would like to group those few more sections with different values into 1 section which I ...
Can I create and aging report using filters in Snow or is the report only generated using a script? if I can create an aging report using filters, how should I set up my filters?
Hello, I have been asked to report case aging in different bucket groupings, so I added 5 new buckets. My issue is I am getting 0 values on my workbench widget and the original bucket groupings are displaying as expected. How can I get my new bucke...
I need to schedule a report so that the text changes to " There is no data for this Weekend" if the report output does not have any data and the mail should trigger with the above text. If I select "Omit if no records" Option, the mail would not trig...
Hey Everyone! So my company just implemented the SLA's/OLA's into our Production Environment, and previously the way I was generating the Average Response/Resolution times for our Monthly/Quarterly reports, was to pull the data from ServiceNow in Exc...
Hello, I am new in Performance Analytics stuff, I have created a widget and showing on a dashboard and visualization i have select 'Stacked Column' which is showing data but if i change the visualization 'Column' then it show 'No Data to Display' me...
Hello all, is there a possibility to integrate external reports (from e.g. Tableau) in a ServiceNow dashboard? e.g. via content blocks Thanks in advance.
Hello Expert, We have an Event Duration field on the Incident form that captures downtime, and of course the Configuration Item is selected on the incident as well. But I like to calculate the UP Time or Availability for all the CI classes per month....
Hello, In reporting, my hex colors are being shown out of order on the graph. That perrywinkle color (bluish purple on top) was not even provided. I used the code for red (#b22222) and it showed up no where.This is what I entered: #B22222, #FF8C00,...
Dear Experts, Kindy help to advice. I want to show a list all available CMDB reports into a Dashboard. Eg. Server Report, Network Report, Storage Report I want to provide them the report links that are accessible then will open a new tab to show the...
Hi Platform Analytics Community, I have a requirement to collect historical scores for "Number of incidents opened by Service Desk". My Service Desk consist roughly of 100 agents with many moving on to higher positions very frequently and new hires. ...
