Is there a best practice for report cleanup or purging

GeauxSteve
Kilo Contributor

We have been using ServiceNow for almost five years and we have thousands of reports created by users that have not been run in months or years.  Does anyone have a best practice for purging the unused reports?  What is the best method to remove all report related elements when deleting them like scheduled export jobs, report statistics, etc.?

5 REPLIES 5

Scott Jordheim
Giga Guru

Minus scheduled jobs, everything related to the parent report (stats, drilldowns, etc.) should cascade delete when the parent report is deleted. Scheduled jobs will have to be done separately (can be done through the Reports module). 

We have restricted down who can create reports simply because it got way out of hand and action needed to be taken due to the amount reaching an unmanageable size (well over a few thousand).

We will be having users go through their self-created reports to see what is still needed and will be purging whatever is left. (System-created reports not included.)