Hi Robert,
In the top right hand corner of the dashboard, there is a box with an arrow pointing up, select this and click "Add groups, users and roles".
You can choose to share with a group, user, or role. Once here, there is a drop down list at the bottom where you can select the level of permission you want to grant.
In your case, select "Can view".
Hope this helps!
Hello,
The way that you can resolve this is by looking at the Roles that the users have.
If the user simply had 'itil or report_user, then they could see the report, but they would not be able to edit the report. If they have let's say report_group then they would be able to edit the report. If you give a user the report_user role, but they are apart of a group that has let's say report_group assigned to it, then they would still be able to edit the report.
The way to accomplish what you want is to make sure the user only has the report_user role. They will be able to see the report, but not edit it.
Hope this helps,
