Issue Access to this content denied based on report_view field ACLs.

harshal001 · 4 hours ago

Hi,

After ServiceNow Upgrade I am able to see this kind of ACL message. Not able to access any dashboard widget.

How should i resolved this issue Please let me know..

Thank you #ServiceNow #DashBoard #Upgrade

Doctor ITOM · 4 hours ago

Hi Harshal,

This is expected then. Please go through: KB1639061.

Please mark helpful/correct if this helps.

View solution in original post

Tanushree Maiti · 3 hours ago

Hi @harshal001

Please check the ACLs on the table where the reports are created.

If a Report View ACL already exists, verify which role is configured in the ACL. You can resolve the issue by either of the following methods:

Add the appropriate role to the Report View ACL based on the end user's role (for the user who is unable to view the reports).
Assign the role specified in the Report View ACL to the affected user.

If a Report View ACL does not exist, create one, add the required role to it, and assign the same role to the user.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

View solution in original post

Doctor ITOM · 4 hours ago

Hi Harshal,

This is not uncommon, typically occurs after a ServiceNow upgrade because of newly enforced report_view Access Control Lists (ACLs). Users are blocked because they require both standard read access to the underlying table and an explicit report_view permission for the specific tables or fields utilized in the dashboard widgets.

Can you please share which are your past and upgraded versions?

harshal001 · 4 hours ago

We just upgraded from Yokaahama to Autrelia Version

Doctor ITOM · 4 hours ago

Hi Harshal,

This is expected then. Please go through: KB1639061.

Please mark helpful/correct if this helps.

harshal001 · 2 hours ago

Hi @Doctor ITOM Could you suggest me solution on this issue, Data Visualization Name shown "None". Any idea.