Use PDIs? Take our 5-minute survey to help shape the PDI roadmap.

Knowledge articles -User is not able to access how to troubleshoot

prastuti
Tera Contributor

2 hours ago - last edited 2 hours ago

There is knowledge article which user is not able to access. How to troubleshoot it ? please suggest both ways if it one single knowledge article is not visible and if there is no access for the use to see any articles.

0 Helpfuls
  • 80 Views
1 REPLY 1

AndersBGS
Tera Patron

10m ago

Hi  

 

You can utilize the access analyzer application which is free from ServiceNow. This will tell you if it is related to role or user criteria.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls